Cookie Policy

This Cookie Policy applies to information collected through your use of our website, with instruments known as Cookies. Our Cookies generally do not collect personal information about you, however where they do, our Privacy Policy here applies. 

What do we use Cookies for? 

‘Cookies’ are small text files that are stored by your browser (for example, Internet Explorer or Safari) on your computer or mobile phone. We use Cookies to make our website easier to use and to better tailor our products to your interests and needs. They help our website recognise your device and remember information about your visit like your preferences, settings and how you use our website. 

What Cookie types do we use? 

Our Cookies are either first party or third party. Whether a Cookie is ‘first’ or ‘third’ party refers to the website or domain placing the Cookie. First Party Cookies are placed directly by us, while other parties we may do business with set Third Party Cookies. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies. 

Cookies are either: 

Sesson Cookies – which allow websites to link your actions during a browser session. We may use these for a variety of purposes such as remembering what you clicked on, on the previous page visited. These session Cookies expire after a browser session so would not be stored longer term; or 

Persistent Cookies – which are stored on your device in between browser sessions and allow your preferences or actions across a site (or in some cases across different websites) to be remembered. These Cookies do not expire once the browsing session closes and remain on your device until an expiration date set by the source of the Cookie. 

What are the categories of the Cookies we use? 

Essential Cookies: These Cookies are essential to make our website work correctly, they enable you to move around our website and use our features. These Cookies are necessary for the provision of our services and if you do not want us to collect such information, you must cease using our website immediately. 

Performance Cookies: These Cookies help us understand how you interact with our website, by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us improve the performance of our website. 

Functionality Cookies: These Cookies allow our website to remember if you have previously visited our site or the choices you make (such as your user name, language, region or preferences) to provide a more personalised online experience. 

Targeting/Advertising Cookies: These Cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertising or to limit the number of times you see an advertisement. 

How do you manage Cookies? 

Most internet browsers are initially set up to automatically accept Cookies. You can change the settings to manage Cookies being sent to your device. 

Disable Cookies in Internet Explorer >> Click here 

Disable Cookies in Chrome >> Click here 

Disable Cookies in Safari >> Click here 

Disable Cookies in FireFox >> Click here  

Disable Cookies in Safari IOS >> Click here  

Disable Cookies in Google Android >> Click here 

Click here for more information on Cookies and how to manage them. 

Contact Us 

If you have any questions or concerns regarding this Cookie Policy, please contact us at [email protected] 

 

Name of cookieDescriptionDuration
CookieControlThis cookie is to control the Civic Cookie Banner that is used on the website3 months
_gaUsed to distinguish users on the Google Analytics platform.2 years
_gatUsed to throttle request rate on the Google Analytics platform.1 minute
_gidUsed to distinguish users on the Google Analytics platform.1 day
_gat_gtag_UA-125955488-1Used to set and get tracking data1 minute
_hjAbsoluteSessionInProgressUsed to detect the first pageview session of a user30 minutes duration, extended on user activity
_hjFirstSeenIdentifies a new user’s first session.
Used by Recording filters to identify new user sessions.
30 minutes duration, extended on user activity
_hjIncludedInPageviewSampleSet to determine if a user is included in the data sampling defined by your site’s pageview limit.2 minutes duration, extended every 30 seconds.
_hjIncludedInSessionSample_3208263Set to determine if a user is included in the data sampling defined by your site’s daily session limit.2 minutes duration, extended every 30 seconds.
_hjSessionUser_3208263Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID.1 year
_hjSession_3208263Holds current session data. Ensures subsequent requests in the session window are attributed to the same session.30 minutes duration, extended on user activity
TawkConnectionTimeCookie set by the live-chat support platform Tawk.toSession
twk_idm_keyVisitor connection managementSession
_clckPersists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.2 months
__cf_bmIdentifies and mitigates automated traffic to protect the site from bad bots30 minutes duration, extended on user activity
wordpress_logged_in_*This cookie indicates that you are logged in, and who you are, for most interface use.Session
wordpress_sec_*This cookie is used to store your authentication details. Its use is limited to the admin console area, /wp-admin/Session
wp-settings-*Cookie is used to preserve user’s wp-admin settings1 year
wp-settings-time-*Sets the time at which wp-settings-* was set1 year
itsec-hb-login-*Used by our security layer to protect this website.1 hour
itsec_interstitial_browserUsed by our security layer to protect this website.Session