Desktop Support Engineer - Gaming Industry

Hybrid - Knutsford, United Kingdom

12 Month Contract (potential to extend/perm)

Inside IR35

An international gaming company seek their next IT support hero - is that you?

Do you have experience of supporting a gaming or media infrastructure, or possibly you're considered the IT wizard in your current setting?

Using your Windows & Linux skills to support your team daily, you will also play a critical part in the transformation of an international IT department merge - where you will help build up the IT operational standards.

Based in Knutsford, or Wilmslow, this hybrid role requires you on-site 3 days a week.

What they need you to do:

• Providing 1st & 2nd line support to the business
• OS imaging, maintenance, and deployment
• General Windows, MAC and Linux workstation and server maintenance
• Setup, update, and fault diagnosis of console platforms (e.g. Xbox One, PS4, Nintendo Switch) and mobile devices (Android and iOS)
• License administration
• Installation, maintenance, and troubleshooting of network equipment (e.g. patching, configuring/installing switches, etc).
• High level configuration of storage systems (eg: creation of SMB shares, DFS hierarchy, SVN repositories, etc).
• Adding/maintaining network service related data (eg: DHCP reservations / scopes / etc; DNS records).
• Creating and maintaining documentation for departmental use and for consumers of IT support services, for example, to include but not limited to IP address register, equipment register, setup / standards docs, FAQ's, how-to's.
• Depending on projects on hand there may be a requirement for regular travel between Knutsford and Wilmslow sites, additionally there may be infrequent requirements for travel to other offices (eg: Maidenhead).

They're hoping you have some of these skills:

• Installation and configuration of Windows server
• Understanding of basic LAN/WAN technologies (e.g. Ethernet, IP, ISO 7 layer model, etc).
• Remote administration tools for Windows and Active Directory
• Ability to produce clear and concise technical documentation
• Familiarity with PowerShell
• Experience in SCCM Microsoft System Center Suite desirable
• Remote administration tools for Linux / VMware / Hyper-V

My mailbox is waiting for your CV, so if this sounds like your next role be sure to send it to me ASAP.