1st and 2nd Line IT Support Engineers - Contract

  • Location

    City of London, London

  • Sector:


  • Job type:


  • Salary:

    £200 - £300 per day

  • Contact:

    Joe James

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    3 Months

  • Expiry date:


  • Startdate:


  • Consultant:


1st OR 2nd Line IT Support Engineers

3-month contract - view to extend

£200-300 per day

Our client, an AIM-listed marketing communications business based in London Bridge are looking for a talented IT Support Engineer to join their team to provide direct support to their end users/Subsidiaries.

The group has over 2,500 employees across 35 offices in 14 countries compiled of 17+ subsidiary agencies ranging from global market leaders to innovative start-ups and fast-growing small brands in the digital content, marketing, PR, marketing software, market research, public affairs, policy communications and technology space.

Role & Responsibilities

You will be mainly responsible for technical support for key clients/brands who use a mixture of G-Suite/Google Apps and O365/Office. You will be working alongside some excellent IT Support engineers who have also recently joined this growing and talented team.

This is a split environment between Mac and PC and you will have the opportunity to work on a wide range of technologies such as Google Suite, Office 365, ShareFile, Casper, Kaseya, Windows servers and many more. Reporting to the Head of IT and working alongside the existing IT and Security teams in an environment where they are working towards an aligned group security and support program.

The ideal applicant will demonstrate:

  • Excess of 3 years' experiencein similar positions
  • Excellent support experience with G-Suite/Google Apps/O365
  • Experience in working with 3rdparty vendors and support consultants
  • Excellent technical knowledge of Mac, PC and Server hardwareand software
  • Some working knowledge of network technology (switching, routing, corporate firewalls) and protocols (Active Directory, DNS, DHCP) helpful
  • Ability to operate effectively in a team environment with both technical and non-technical team members
  • Ability to manage time effectively, set priorities appropriately and always operate with a high level of customer service

Day to day, your core responsibilities may extend to:

Systems & Support

  • Providing direct support to end users, always remaining courteous and service-focussed
  • Handling Tiers 1-2issues escalated via ticketing system (Currently FreshService)
  • Ensuring service request tickets are resolved in a timely manner and that queues don't build up
  • Keeping computers up-to-date with security patches and maintaining security logs and reports

Admin Management

  • Maintaining accurate asset inventories across the supported brands
  • Creating and sending reports to management and brand stakeholders
  • Implementing policies and procedures in compliance with global security controls

Project Management

  • Assisting with IT projects, ensuring they are delivered on time and on budget
  • Supporting larger project rollouts and expanding the support documentation
  • Organising and maintaining all important documents and information