David King, key account manager/resourcer, has worked at PCR for 15 years this week so we interviewed him to talk about the changes, challenges and delights throughout his career so far.
Congratulations on celebrating your anniversary! How long have you worked at PCR?
A lifetime! My 15 year anniversary is this week.
What's your job role?
My role is working as a key account manager. This means I am responsible for some of PCR's largest clients in the TV channels sector.
What does it entail?
Being the primary point of contact and maintaining and developing relationships within the key TV accounts. Delivering a first class recruitment service for the key accounts from end to end and spotting new business opportunities where I can.
How has your role changed?
I initially started working as a resourcer focusing on the candidate end. This is a great place to start. I then developed into a 360 consultant and then focussed on delivery within specific Accounts primarily within the broadcast channels area. I have always recruited across a range of roles and technologies which suits an account management role.
How has the landscape changed?
This will make me sound old but when I started we were still getting CV's posted to us and faxed. Local newspapers and later Jobserve were the only advertising option.
Now everything is digital, email, job boards and social media. The digital world is great and has many advantages; however it does bring a new set of problems to solve and manage. Technology has given a recruiter a multitude of tools and options, so choosing the right strategy to win vacancies and find the right candidates in an increasingly competitive space, is half the battle. Most of the early recruitment I did focussed on technology support roles; however Information Technology is now a business enabler rather than just a tool to help the business. This has meant that everything has increased, variety of roles, volume of roles, volume of candidates (especially overseas candidates), number of competitors, number of technologies and acronyms!
The only things that seem to have decreased, is unfortunately the margins! This means choosing where you spend your time as a recruiter is very important. You have to spin lots of plates which is a skill in itself.
What are the biggest lessons you have learnt so far?
Be honest, hardworking and stick to your principles. Do a proper job and don't cut corners. We are in a people industry so treat clients, candidates, colleagues and your employer with respect. To work a long time in this industry you need to get the right work life balance. Keep focussed; there is a lot of noise in this industry in terms of statistics and KPI's etc. Some are more important than others but really there is only one important one (which means finding the right candidate and filling the job).
What do you love about your job?
The variety (every day is different), the autonomy (I mainly get to use my judgement on where I put my effort in order to meet goals). The people I work with and serve (that includes colleagues, candidates, clients and employer).
What do you find challenging?
Spinning lots of plates, prioritising, ensuring a good level of service to everybody. Constantly maintaining and growing revenue levels.
What advice would you give to a junior starting in your role?
There are always ups and downs in recruitment. The trick I have found is that if you work hard, efficiently, stick to your principles and stay in the industry for long enough, the highs will more than outweigh the lows. Learn from your colleagues and play to your strengths and work on your weaknesses.
What does the future hold for you?
Very good question! I love my job, it is very fast and ever changing, so you often need to focus on the here and now i.e. make hay while the sun shines! Perhaps this is why I tend to focus too much on the present rather than looking into the future. Perhaps this is why I am still here after 15 years!
Anything to add?
Thanks for having me!
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